Powerful features engineered for climbing gym success

Capitan was engineered to solve the unique challenges today's climbing facilities face. Our comprehensive suite of features works seamlessly together to streamline operations, enhance member experiences, deliver valuable insights, and provide the flexibility you need as your gym evolves.

Membership & entry passes

Personalize member journeys, delight climbers, and build long-term loyalty.

Our exclusive Associations feature combined with comprehensive automated discount options lets you create personalized offers for specific customer segments. Automatically target first-time membership buyers, re-engage members who haven't checked in in X days, offer age-based pricing for youth or seniors, reward referrals, and prevent cancellations – all without manual intervention. Boost retention with check-in challenges that keep members engaged.

Create customer groups that auto-add members based on activity, or let customers request membership in concession groups (like students or healthcare workers) with automated verification and re-verification
Automate referral discounts, reactivation campaigns, cancellation-prevention offers, and first-time member promotions
Boost retention with automated check-in challenges that celebrate milestones and reward loyalty
Offer flexible guest passes for new customers only or allow members to bring anyone

Reporting & analytics

Get key membership data at a glance and make data-driven decisions that boost your bottom line. Track conversions through Google Analytics 4 and the Meta Pixel to see exactly what's working. Use our open API to connect with custom BI tools for advanced analysis.

Identify which promotions drive membership conversion, see which retention strategies reduce churn, spot at-risk members before they leave, and take targeted actions that keep them climbing.

Track trial membership conversion rates and promotion performance with automatic ROI calculations
Identify at-risk members before they churn through predictive analytics and behavior pattern analysis
Visualize the entire customer journey, eliminate dropout points, and optimize your growth funnel

Event scheduling

Capitan's flexible event management features enable you to maximize revenue and see which offerings drive the most growth.

Fill each and every spot with three customizable event styles – one-off, recurring, and rolling memberships for youth programs. Set up automated waitlists and allow organizers to directly manage registrations for private events.

Offer three flexible event styles—one-time, recurring, and rolling memberships for youth programs
Automate waitlist management with both immediate notifications and ongoing enrollment options
Allow private event organizers to directly manage registrations while you maintain control

Join our community of growth-focused climbing gyms

Access roundtables with industry leaders. Share challenges. Exchange strategies. Our platform handles the heavy lifting while you leverage collective insights. Discover why leading climbing facilities choose Capitan.

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Document management

Manage waivers and liability forms from one central hub. Apply across all locations or customize for different regions. Confirm climber comprehension with interactive quizzes before allowing signatures.

Automatically apply documents across all locations with region-specific customization
Confirm safety comprehension with quiz-style waivers before allowing signatures
Capture valuable prospect data and automatically trigger personalized follow-ups

Cloud & web-based

Break free from on-premise limitations and access your climbing gym’s data anytime, anywhere.

Reduce staff training from weeks to hours, speed up check-ins with Apple and Google Wallet barcode integration, and give your team the flexibility of cloud-based tools without sacrificing reliability or control.

Speed up check-ins with Apple and Google Wallet-compatible barcode scanning
Reduce staff training from weeks to hours with our intuitive, modern toolkit
Track staff actions across devices with PIN-based access for complete accountability

Open & supported API

With Capitan, you have the complete freedom to build anything you can imagine. Customize your solution with our fully documented open API or get started immediately with pre-built integrations for retail, marketing, and accounting.

Integrate seamlessly with specialized retail systems like Stripe, Square and Lightspeed
Create custom redemption codes for Groupon campaigns and promotional partnerships
Build custom BI dashboards, turnstile systems, or any solution your gym needs
Connect with thousands of apps through webhooks and Zapier integration
Synchronize customer data across your preferred marketing, retail, and membership tools

Your favorite tools connect seamlessly with Capitan

Most gym software tries to do everything but excels at nothing. Capitan delivers best-in-class climbing features while giving you the freedom to integrate with your preferred specialized tools.

See All Integrations

Join our community of growth-focused climbing gyms

Schedule a Demo